CX Champions

CX Champions

Por: HGS
Your brand experience is made up of so many small moments. So every moment needs to be positive, personal and drive business performance. But how do you make the most of every touch point? And how do you exceed ever-rising customer expectations? CX Champions is an UNSCRIPTED masterclass on how YOU can stand out, think differently, and re-imagine what a Customer Experience could look like in a digital-first world. Join us to hear from top CX leaders in the world and they’ll champion every moment.
36 episodios disponibles

Latest episodes of the podcast CX Champions

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How to better understand your customers as humans and support a more diverse UX with Janelle Estes, Chief Insights Officer at UserTesting 12/10/2022
The Case of Slow Customer Onboarding with Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane 28/09/2022
Implementing Invisible Technology to Power Great Customer Experiences with Tom Martin, CEO at Glance Networks 14/09/2022
Welcome to Season 2 of CX Detectives! 07/09/2022
Leveraging Technology to Improve the Employee and Customer Experience with Venu Gooty, SVP of Digital Strategy and Transformation at HGS 01/06/2022
Tackling CX in the Year of Agility with Bruce Temkin, Head of the Qualtrics XM Institute 18/05/2022
Bringing Digital Transformation to a Highly Regulated Industry with Alexandra Morehouse, Chief Digital and Marketing Officer at Banner Health 04/05/2022
Cracking Open the Case Files: Highlights from Season 1 of CX Detectives 07/04/2022
Scaling Up a DTC Brand with Orchid Bertelsen, COO at Common Thread Collective 21/03/2022
The Move to Mobile with Alexie Harper and Ori Ratner, Chief Product Officer and Chief Technology Officer of the Quantic School of Business and Technology 16/02/2022
Balancing Automation with Human Interaction with Melissa O’Brien, Research Leader at HFS Research 26/01/2022
Leveraging Technology to Meet the Needs of End Users with Boone Putney, Chief Technology Officer at Fetch Package 11/01/2022
The Pandemic Pivot with Keren Lynch, Publicist and Manager of Communications for the Anaheim Ducks 15/12/2021
Getting Inside Your Customer’s Head with Tim Ash, Founder of TimAsh.com & PrimalBrain.com 02/12/2021
Building Your Customer Experience from the Ground Up with Robin Laine, Co-Founder & CEO of Transect 17/11/2021
Welcome to CX Detectives 12/10/2021
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