Customer Support Leaders

Customer Support Leaders

Por: Charlotte Ward
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
342 episodios disponibles

Latest episodes of the podcast Customer Support Leaders

Mostrando página 2 de 18

265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun 27/04/2024
264: Mastering Incident Management - Part 1 of 6; with Kat Gaines 19/04/2024
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti 12/04/2024
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale 05/04/2024
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant 29/03/2024
261: Building a Truly Customer Centric Culture; with Michael Hinshaw 22/03/2024
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti 15/03/2024
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis 08/03/2024
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti 01/03/2024
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens 23/02/2024
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney 16/02/2024
255: Mastering Outage Management; with Lauren Rose Eimers 09/02/2024
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek 02/02/2024
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner 26/01/2024
252: The Support Report with Andrew Rios 19/01/2024
251: Support Data with Matt Dale 12/01/2024
250: Panel: Welcome back for 2024! 05/01/2024
249: Fireside with Mike Redbord 25/11/2022
248: Holiday fireside with Jason Yun 18/11/2022
From The Archives: 32: Managing Performance Issues with Hilary Dudek 30/09/2022
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