35: Managing Performance Issues with Simone Secci

Customer Support Leaders
21/02/2020 6 min
35: Managing Performance Issues with Simone Secci

Listen "35: Managing Performance Issues with Simone Secci"

Descargar episodio Ver en sitio original

Episode Synopsis

Send us a textWeek 7 Topic: Managing Performance IssuesSimone Secci returns to talk about the particular challenges involved in the performance of outsourced teams.

More episodes of the podcast Customer Support Leaders

284: Customer Support Leaders in 2026: Fresh Starts and More To Come; with Charlotte Ward and Alec Moloney 07/01/2026
283: From Values To Outcomes: Building A Customer Support Strategy That Works; with Conor Pendergrast 06/06/2025
282: Turning Difficult Customer Moments Into Lasting Trust; with Marc Haine 02/05/2025
281: Accuracy Beats Hype - Building Trustworthy AI With KCS; with David Kay 04/04/2025
280: Mastering Incident Management - Part 6 of 6; with Kat Gaines 07/03/2025
279: Is AI Overcooked in Support?; with Rob Dwyer 07/02/2025
278: Mastering Incident Management - Part 5 of 6; with Kat Gaines 03/01/2025
From The Archives: 56: Building Leaders in Your Team with Meredith Molloy 13/09/2024
277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral 06/09/2024
From The Archives: 49: Hiring in Support with Alyssa Percell 30/08/2024
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA