Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Por: Sam Stern
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
122 episodios disponibles

Latest episodes of the podcast Customer Experience Patterns Podcast

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CX Shortcomings Explained By Chesterton's Fence & Black Swans 27/02/2025
Creating The CX Standards With Erin Wallace From Bain 20/02/2025
With Deceptive Patterns The Entropy Is Coming From Inside The Building 13/02/2025
Which Parts Of Your CX Need AI? 06/02/2025
It's (almost) never to late to intervene with customers who have negative emotions 30/01/2025
Integrating GAI & AI Into Your Customr & Employee Experiences 23/01/2025
3 Ways To Push Back Against Entropy In Your Customer Experience 16/01/2025
Coaching Can Help You Be The CX & Design Leader You Dream Of Being 09/01/2025
4 Ideas For Getting 2025 Off To A Flying Start 02/01/2025
Give The Gift Of Authentic Listening During The Holiday Season 19/12/2024
Inspecting Your Experience From The Front Lines 12/12/2024
Unclosed Loops Are Circles In Hell 21/11/2024
How 2 CX Leaders Found Their Way To Customer-Facing Roles 14/11/2024
Service Recovery Done Right - Fast, Proactive, Decisive & Human 07/11/2024
Customer Value - Different Forms, Different Facets 31/10/2024
Emotions Matter More Than You Think - Even When You Think They Matter A Lot 24/10/2024
The Winding Path To CX & CX Insights 17/10/2024
Emotional Is Rational 10/10/2024
The Future Of Customer Experience With Greg Melia 03/10/2024
Bright Spots Analysis - Step By Step 26/09/2024
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