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Listen "Lessons From Opening 100 Marriott Hotels"
Episode Synopsis
During his time at Marriott, Lee opened 100 new hotels. In this episode of Creating Disney Magic, Lee shares what how Marriott was able to open so many hotels in a short amount of time. When you expand and open a new location, customers don't care that you have only been open a few days or a couple weeks. The customer paid and expects excellence. Being new is not an excuse for not delivering.
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