"Always do what they expect and then give them something they don't expect. A little plus it up. Give them a little bit more." Key Moments 02:00 Overcoming insecurity through experience and hospitality. 05:44 Exceed expectations by adding a little extra. 09:05 Appreciate the little things makes life happier. 12:20 Avoiding PowerPoint in presentations to increase engagement. 15:55 More ways to learn from Lee Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Magical Vacation Planners  407-442-2694 It felt like time to take a walk down memory lane to revisit a never-before-heard episode. Jody and I recorded for the very first time together at the 2015 Podcast Movement. This throwback episode highlights timeless lessons on leadership, management, and customer service. Three key takeaways from the episode: Embrace Connection: At conferences or any networking events, don't shy away from introducing yourself. Building relationships and connecting with others can lead to invaluable learning experiences and opportunities. Plus It Up: Inspired by Walt Disney's philosophy, always strive to give a little extra in everything you do. Whether it's adding a thoughtful touch or going the extra mile, those small efforts can leave a lasting impression. The Power of Small Things: Often, it's not the grand gestures but the small, consistent acts of kindness and appreciation that build strong relationships and a positive work environment. Focus on the little things, and the big things will take care of themselves. Catch the full episode for more ways to create magic in your organization.  

Ver todos los episodios