In Episode 9 of Crave – The IFDA Podcast, we interview Dennis Snow, CEO of Snow & Associates and former Disney leader. Dennis began his career as a ride operator at Disney World, playing Captain Nemo on the iconic 20,000 Leagues Under the Sea attraction, and ultimately rose through the ranks to lead training at the Disney University and Disney Institute. In this conversation, Dennis reflects on the core principles that defined his time at Disney and shares how they can be applied across industries, including foodservice. He offers a behind-the-scenes look at what makes world-class service possible, the mindset shifts needed to elevate the guest experience, and how everyday actions, from picking up a piece of trash to empowering frontline employees, can build powerful brand loyalty. Whether you're leading a restaurant team or running a distribution operation, Dennis’s insights will help you inspire your people and deliver the kind of experience customers can’t stop talking about.Topics covered include:👉 The difference between customer service and customer experience👉 Why little details create big loyalty👉 Stories that spark team culture and leadership accountability👉 How to create a team-wide mindset of excellence👉 Why indifference (not bad service) is the biggest brand killer👉 How leaders can set the tone, from trash pickup to team recognition👉 Why dignity should be part of every employee interactionLearn more about Crave – The IFDA Podcast and future episodes: https://ifdaonline.org/crave-podcast/

Ver todos los episodios