In this episode of Cool Talk, we break down one of the most common customer questions in the HVAC world: “Why are there separate dispatch and diagnostic fees?” And more importantly — “Why does that part seem so expensive?”At Hartzell’s Heat & Air, we believe in doing business the honest way. That means giving you a clear explanation of how our pricing works, why it’s structured this way, and how it actually protects you from larger costs in the future.In this episode, we explain:What your dispatch fee covers (travel, vehicle, tech time)Why we charge a diagnostic fee — and when it’s waivedHow part pricing reflects not just materials, but expert labor and warranty supportHow our bundled service pricing helps you save money and avoid breakdownsWhat our flat-rate price book ensures: fairness, transparency, and consistency for every customerWhether you’re new to HVAC service or just want to understand your invoice better, this episode gives you the insight most companies won’t take the time to share.📞 Call 405-375-4822 🌐 Learn more at www.hartzellsheatair.com Cool Talk by Hartzell’s Heat & Air — because trust is built through transparency.#HVACPricingExplained #CoolTalkPodcast #HartzellsHeatAndAir #OKCHVAC #HonestHVACService #HomeComfortEducation #FlatRateHVAC #WhyItCostsWhatItCostsThanks for tuning in to Hartzell’s Heat & Air — your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort. We’re employee-owned, family-run, and powered by 48+ years of experience. Whether it’s AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up. 🛠️ Book Online: https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true 🌐 www.hartzellsheatair.com 📞 (405) 375-4822 🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite 🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties 📲 Follow us for tips, updates, and real-world installs: YouTube: @hartzellsheatair6003 X: https://x.com/HartzellsHVAC Facebook: facebook.com/hartzellsheatair LinkedIn: Dave Hartzell Built on trust. Backed by warranty. Designed for comfort.

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