Content Journeys - 003 - How Content Impacts Customer Service in Financial Services

16/06/2020 16 min Temporada 1 Episodio 3

Listen "Content Journeys - 003 - How Content Impacts Customer Service in Financial Services"

Episode Synopsis

Join host, Alan Porter, as he welcomes Sean Calvillo, Director of Financial Services a Perficient.  Sean give his insights on how content can create a more seamless experience for direct customers, and why that is important.  He also give his thoughts on legacy systems vs. modern content systems, and how they can be used together - and more importantly, how those roll-outs can take place with the least negative impact on the customer.
(14:22) Alan also announces upcoming webinars for listeners who are interested in learning more about content development & management.
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Podcast produced by: AlberichTandD.com