Contact Center Show

Contact Center Show

Por: Amas Tenumah & Bob Furniss
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers.

Your contact center mentors - Amas Tenumah & Bob Furniss
80 episodios disponibles

Latest episodes of the podcast Contact Center Show

Mostrando página 4 de 4

Leadership Series - Managing up, down and across 04/01/2022
Bob's Story of Hope and Action 25/10/2021
Leadership Series - Manager vs Leader 05/09/2021
Leadership Series - Time Budgeting 20/08/2021
What we learned in Contact Centers this Season - (season Finale) 14/06/2021
In Defense of the Training Department 04/06/2021
Mastering Strategy and Culture w/Master Strategist Glen Stoffel 17/05/2021
The future of CX is inclusive 10/05/2021
Does the effortless experience hold up? 26/04/2021
In God We Trust, Everyone Else Bring Data 13/04/2021
The forgotten essential worker - Contact center agents 05/04/2021
The lure of the contact center 30/03/2021
Are Leaders Born or Made? 22/03/2021
The Contact Center Show Promo 16/03/2021
The Contact Center Show - How to Wow at scale 08/03/2021
Contact Center Match Making 08/03/2021
Do we need to get rid of chatbots? 01/03/2021
Can you monetize the contact center? 01/03/2021
The forgotten Customer Service Employee 15/02/2021
The Ubiquitous Contact Center 10/02/2021
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