Lisa deBettencourt is a product design leader, Founder, and CEO of Forge Harmonic, an innovation and strategic design firm that collaborates with healthcare and life science organizations to envision and create solutions that transform the lives of people, care providers, and health systems. Lisa has been at the forefront of experience design and human-centered design since the pre-dot-com era. Before founding her own strategic design firm, she has worked in-house at notable companies, including Bose Corporation, Autodesk, and Confer Health, and many others. In our conversation, Lisa shares insights on:
The evolving terminology and roles within design, emphasizing skills over titles
The integration of design in healthcare, from care delivery settings to tech-based services
Common misconceptions about design, such as its perceived role as merely aesthetic enhancement
The critical role of design as facilitation, fostering collaboration and alignment
The importance of human-centered design and its impact on user experience
Identifying workflow inefficiencies in e-prescribing and improving patient-doctor interactions
Prototyping in practice management software and engaging stakeholders early in the process
Challenges in health tech design, including the complexity of the healthcare ecosystem and distance from end users
Forge Harmonic's mission to create innovative, human-centered products and services for healthcare
Her optimism about emerging trends in healthcare, such as the focus on patient experience and investment in femtech

Lisa’s insights highlight the strategic role of design in healthcare and the importance of addressing real user needs, underscoring the transformative potential of empathetic, human-centered design in driving innovation in healthcare.
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Where to find Lisa deBettencourt:
LinkedIn: https://www.linkedin.com/in/lisadebettencourt/
X: https://x.com/ldebett
email: [email protected]
Forge Harmonic: https://www.forgeharmonic.com/

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Where to find Angela and Omar:
Angela Suthrave
LinkedIn: https://www.linkedin.com/in/angela-suthrave/
X: https://twitter.com/ASuthrave
email: [email protected]


Omar Mousa
LinkedIn: https://www.linkedin.com/in/omarmousa/
X: https://twitter.com/OmarMHealth
email: [email protected]



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Referenced:
Forge Harmonic: https://www.forgeharmonic.com/
Experience Design: https://www.clockwork.com/insights/what-is-experience-design/
Human-Centered Design: https://www.uxdesigninstitute.com/blog/what-is-human-centered-design/
Design Thinking: https://online.hbs.edu/blog/post/what-is-design-thinking
Facilitation for Product Designers: https://medium.com/zalando-design/the-science-of-facilitation-a-guide-for-product-designers-f14bf77910c9
Conway’s Law: https://www.atlassian.com/blog/teamwork/what-is-conways-law-acmi
The Myths of UX Design/ Product Design/Whatever They Call It This Week: https://cwodtke.medium.com/the-myths-of-ux-design-product-design-whatever-they-call-it-this-week-ef37a39cac6b
Product Design Prototyping: https://www.interaction-design.org/literature/topics/prototyping
Some Resources for Product Designers: https://www.edorozco.com/product-design-resources/

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