ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Leading with Empathy Creating Space for Client Ownership in Coaching"
Episode Synopsis
Key Takeaways:
Empathy is Key: Essential for fostering client autonomy and effective coaching.
Presence Over Fixing: Be present and listen deeply, resisting the urge to provide solutions.
Avoid Bias: Recognize and manage expert bias, time pressure, and the rescue impulse.
Empower Through Acknowledgment: Acknowledge the client's process, not just their achievements.
Strategic Questioning: Ask "who" questions to explore deeper motivations and values, and reframe challenges to highlight resources.
Trust the Client: Believe in the client's capacity to lead their own journey.
Empathy is Key: Essential for fostering client autonomy and effective coaching.
Presence Over Fixing: Be present and listen deeply, resisting the urge to provide solutions.
Avoid Bias: Recognize and manage expert bias, time pressure, and the rescue impulse.
Empower Through Acknowledgment: Acknowledge the client's process, not just their achievements.
Strategic Questioning: Ask "who" questions to explore deeper motivations and values, and reframe challenges to highlight resources.
Trust the Client: Believe in the client's capacity to lead their own journey.
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