Go behind the scenes of CNC machining with host Jessica and guest Mike O'Rourke, a cutting tool specialist at Hill Industrial Tools. From the shop floor to high-efficiency toolpaths, learn why real-world experience matters in sales and how technical support can make or break a shop’s efficiency. They discuss partnering with customers, the practical impact of tool selection and after-sale support, and the real-world difference between carbide coolant through drills and cobalt. Also, hear about custom tool solutions, game-changing strategies for cycle time reduction, and how local manufacturing and technical support set businesses apart. If you're ready for tips on running smarter, reducing cycle times, and winning over stubborn machinists, or just want some fun stories from the shop floor, this episode is packed with hands-on knowledge and real talk.———Connect with Jess on LinkedIn: https://www.linkedin.com/in/jessica-urbans-msed-433149166/    Connect with Christina on LinkedIn: https://www.linkedin.com/in/christina-casanova-m-ed-868094349/Connect with Mike on LinkedIn: https://www.linkedin.com/in/mike-orourke-488948148/———Join CNC Underground Newsletter!  https://swiy.co/cncundergroundJoin CNC Underground — the go-to weekly newsletter read by 6,000+ elite machinists and programmers. Get cutting-edge tips, tooling strategies, CAM shortcuts, and industry updates in one tight, no-fluff email.————About Midwest CAM Solutions:Midwest CAM Solutions is the world’s largest GibbsCAM reseller, helping manufacturers boost productivity with expert CAM software solutions, training, and support.Learn more at: http://www.midwestcamsolutions.com—————————————————————————————————

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