ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "41-Difficult Customers"
Episode Synopsis
Difficult customers are a problem we all encounter in life. How we choose to deal with them is key to our customer service skills. Clint discusses techniques for engaging and managing these customers and creating positive outcomes that help reduce/eliminate the customer's need to escalate into a bigger problem customer, and maybe even make a them nicer customer to deal with.
More episodes of the podcast Clintcast
1-Staying Motivated on a Daily Basis
15/12/2008
2-Managing Your Boss
16/12/2008
3-Daily Takeoffs
17/12/2008
4-Leadership vs Management
18/12/2008
5-"Flush ups"
19/12/2008
6-The "Ham Sandwich"
22/12/2008
7-P=S
23/12/2008
8-2009 Healthcare
24/12/2008
9-The Spirit of the Season
25/12/2008
10-Team Targets
26/12/2008
In God we trust