38-Satisfied vs Dazzled

04/02/2009 10 min

Listen "38-Satisfied vs Dazzled"

Episode Synopsis

There is a tremendous difference between satisfying a customer and dazzling them. Despite any environmental factors/product features/etc that are initially impressive, the best way to dazzle ultimately comes down to our interactions with people! Clint shares his thoughts on how and why we need to hone our skills at delivering dazzling services and behaviors.