The concept of ‘normal’ is not a normal occurrence in the people business of healthcare. While there can be expectations of some normalcy in regards to things like standard routines/procedures/etc, when humans enter into the equation, it is instead highly helpful to be prepared for the abnormal occurrences which will inevitably happen sooner or later. While, obviously, all possible various events of abnormalities cannot be accurately predicted, we can however use past experiences and predictive knowledge to help guide us in ‘likely abnormalities’ and how to get past them. When a toilet paper supplier fails to deliver on time, for instance, what is a good backup plan to have in place? It is normal to plan for the unexpected!

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