When the ‘sticky-note’ came into existence, it did not take long for folks to instantly recognize how helpful those little yellow slips of paper could be to our self organization processes. However, one must carefully guard against their use as a serious means of communication within an organization (as well as their virtual counterparts, email and voicemail) as you will eventually (and likely routinely) get burned when something as simple as failing adhesive, for instance, comes into play. Clint elaborates on more positive and effective ways to communicate, especially in regards to vital information, as this is a key determinant of success in our US healthcare system, especially given the advanced technological and communications advances that are available to us today.

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