For those out there old enough (or young enough depending on your perspective) to remember the Andy Griffith show, the character of Gomer Pyle was filled constant, serendipitous ‘surprise’ such that life was always filled with happy little occurrences. Today, Clint discusses how there is a need in our healthcare world for professionals to induce some ‘surprise’ into the daily lives of our customers, our coworkers and our organizations to help offset the daily negative surprises we encounter routinely, but also to inject some pure, unexpected care into our lives. We can all benefit from a ‘surprise’ now and then!

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