In this episode of the Claim to Fame podcast, Louis Feuer, celebrated speaker and expert in sales and customer service, shares his journey from social work to becoming a renowned consultant. He emphasizes the importance of customer service, building relationships, and understanding the true value of a customer. With decades of experience and over 300 published articles, Louis provides insights into common mistakes companies make and how they can transform their approach to customer interactions. He also discusses his one-hour customer service redesign seminar, the impact of good service versus mere product expertise, and the necessity of a service-oriented mindset within a company. Feuer's anecdotes and practical advice make this an essential listen for anyone looking to improve their business's customer relations and overall success.

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