In order to retain customers, businesses need to continually deliver new, improved and integrated experiences, both in the physical and digital realm. To that end, as part of undergoing a digital transformation, how are organizations leaning back and rethinking innovation, service delivery and integration? Guest: Kirsten Garen Title: Senior Executive Vice President and Chief Information Officer, Bank of the West Guest: Jamie Armistead Title: EVP and Head of Digital Channels, Bank of the West For more details and related content: https://www.ciotalknetwork.com/lean-back-to-retain-customers

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