CHURN FM

CHURN FM

Por: Andrew Michael
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
300 episodios disponibles

Latest episodes of the podcast CHURN FM

Mostrando página 8 de 15

EP 159 | Steffen Hedebrandt (Dreamdata) - How turning customers away increases retention. 30/03/2022
EP 158 | Jonathan Widawski (Maze) - How Maze Segments Churn Based On Their Products Vision 23/03/2022
EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn 16/03/2022
EP 156 | Kyle Pursell (Shopify) - Leveraging email to increase engagement & retention 09/03/2022
EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team 02/03/2022
EP 154 | Bryan Plaster (CompleteCSM) - Creating true customer evangelists with workshops and success days 23/02/2022
EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention. 16/02/2022
EP 152 | Diana De Jesus (Catalyst) - How to break into Customer Success and tips to thrive in the role 09/02/2022
EP 151 | Christian Wiklund (unitQ) - How unstructured user feedback can impact churn & retention. 02/02/2022
EP 150 | Chris O’Neil (Glean) - The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it. 26/01/2022
EP 149 | John Zeratsky (Character) - Using Design Sprints to increase retention. 19/01/2022
EP 148 | Mohammad Nasrullah (Integry) - The impact of integrations on churn and retention. 12/01/2022
EP 147 | Philipp Wolf (Custify) - The importance of data hygiene when implementing a Customer Success tool. 05/01/2022
EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver 29/12/2021
EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention 22/12/2021
EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR. 15/12/2021
EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business 08/12/2021
EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success 01/12/2021
EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it 24/11/2021
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack. 17/11/2021
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