CHURN FM

CHURN FM

Por: Andrew Michael
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
300 episodios disponibles

Latest episodes of the podcast CHURN FM

Mostrando página 11 de 15

EP 99 | Emily González-Cebrián - How Froged retains customers by scaling a personal and human onboarding experience. 03/02/2021
EP 98 | David Sakamoto (GitLab) - Why customer success should be the orchestrators of your customer experience across the board 27/01/2021
EP 97 | Mariah Hay - How Help Scout uses Support-Driven Growth to increase retention. 20/01/2021
EP 96 | Derek Steer - How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition 13/01/2021
EP 95 | Shanta Bodhan (SupplyShift) - Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn. 06/01/2021
Ep 94 | Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them. 30/12/2020
EP 93 | Sydney Strader (Catalyst) - How InVision’s hyper-growth masked churn and retention rates and what was the turning point. 23/12/2020
EP 92 | Javier Suarez (Oliva) - How TravelPerk reduced churn by building features that create superpowers for their users. 16/12/2020
EP 91 | Kristi Faltorusso - Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone. 09/12/2020
EP 90 | Dave Blake (ClientSuccess) - How Adobe managed the transition from selling compact discs to cloud subscriptions. 02/12/2020
EP 89 | Luke Diaz (Clearbit) - How Optimizely, AppsFlyer and Clearbit approach their unique churn challenges. 25/11/2020
EP 88 | Megan Murphy - How Hotjar’s VP of Product took the “Jobs To Be Done” framework to the next level, to build a customer value driven product strategy. 18/11/2020
EP 87 | Ryan Robinson (ryrob.com) - How content can be leveraged to increase retention and grow customer advocacy 11/11/2020
EP 86 | Megan Bowen (RefineLabs) - How Grubhub successfully retains customers during mergers and acquisitions. 04/11/2020
EP 85 | Derek Skaletsky (Sherlock) - How to develop a customer engagement score and increase retention in the process 28/10/2020
EP 84 | Sançar Sahin (Oliva) - Sançar’s secret weapon to nailing a retention driving product positioning 21/10/2020
EP 83 | Patrick Thompson (Iteratively) - How Atlassian mastered their land and expand strategy with experimentation. 14/10/2020
EP 82 | Adelina Peltea - How Holded improves longterm retention with a “Constant Onboarding” approach. 07/10/2020
EP 81 | Mark Tanner (Qwirl) - The pros and cons of a freemium plan and how it impacts churn 30/09/2020
EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies 23/09/2020
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