CHURN FM

CHURN FM

Por: Andrew Michael
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
300 episodios disponibles

Latest episodes of the podcast CHURN FM

Mostrando página 10 de 15

EP 119 | Jeremey Donovan - How SalesLoft delight and retain customers by building fun, useful tools they give away. 23/06/2021
EP 118 | Fletcher Richman (Atlassian) - Halp’s effortless and unique land and expand strategy that boosts retention. 16/06/2021
EP 117 | Esben Friis-Jensen (Userflow) - How sale incentives drive net retention in customer success. 09/06/2021
EP 116 | Teresa Anania - How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention. 02/06/2021
EP 115 | Eric Keating - How Appcues customize their onboarding flow based on a “product adoption score” to increase retention. 26/05/2021
EP 114 | Cactus Raazi (EXOS) - How to increase customer retention through personalized pricing 19/05/2021
EP 113 | Harini Karthik (Loom) - How to build a data team to uncover retention drivers & fuel growth for your business 12/05/2021
EP 112 - Louis Grenier (Everyone Hates Marketers) - How to Stand the F*ck Out with Louis Grenier. 05/05/2021
EP 111 - Nick Fogle (Churnkey) - How Wavve optimized their offboarding flow for retention, and productized their process to help other companies reduce churn. 28/04/2021
EP 110 - Tadas Labudis (Prodsight) - Why you should rethink churn exit surveys and what to do instead. 21/04/2021
EP 109 | Julien Codorniou - How Workplace from Facebook scaled to over 5 million users with near-zero customer churn. 14/04/2021
EP 108 | Chris Hicken ('nuffsaid) - How to crush churn before it even starts with user testing. 07/04/2021
EP 107 | Ashvin Vaidyanathan - How Gainsight’s Customer Success and Product teams work together towards a common north star metric. 31/03/2021
EP 106 | Rav Dhaliwal (Crane Venture Partners) - The evolution of Customer Success and what CS teams are still getting wrong in 2021 24/03/2021
EP 105 | Mayor Francis X. Suarez - City as a Service (CaaS): How the best cities retain their citizens. 17/03/2021
EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention. 10/03/2021
EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention. 03/03/2021
EP 102 | Harrison Rose (Paddle) - Crush churn by defining your product category and taking ownership. 24/02/2021
EP 101 | Mike Sasaki and Tyler Ramsey (Mitek) - How to strategically plan and successfully execute a user onboarding revamp 17/02/2021
EP 100 | Ziv Peled 💥 - How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process. 10/02/2021
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