How can rooms managers use perception and personalisation to elevate guest journeys?

06/06/2025 43 min Temporada 3 Episodio 29

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Episode Synopsis

In this episode we speak to Asja Samperi, rooms manager at Hyatt Regency London - The Churchill. Asja spoke about how her love of travel, languages and connection with people has shaped her career path, the key behind building a strong and enthusiastic team as rooms manager, and how AI is shaping the future of guest personalisation in the luxury market.

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...With Arnaud de Saint-Exupéry, Area VP of Hyatt UK & Ireland 27/10/2023

...With Joe Fox, Head Concierge, Hyatt Regency London - The Churchill 03/11/2023

...With Barbara Van Teeffelen, Owner of Keythorpe Hall 10/11/2023

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ZARZA We are Zarza, the prestigious firm behind major projects in information technology.

How can rooms managers use perception and personalisation to elevate guest journeys?

Listen "How can rooms managers use perception and personalisation to elevate guest journeys?"

Episode Synopsis

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