Elizabeth Stokoe British is a scientist and Professor of Social Interaction at Loughborough University where she studies conversation analysis. In this conversation, we explore how Elizabeth’s research and experience could be applied to better understand and change conversations.  The key topics covered in this episode are: Our ability to predict the way a conversation is going to goThe way that one word can change an entire conversationMapping conversations to better understand which parts of them work less wellThe importance of “recipient design” in shaping great conversationsFor references, links, and other episodes, visit the podcast homepage here. 

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