AI Meets CX : Rewriting Experiences

07/04/2025 34 min Temporada 1 Episodio 9

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Episode Synopsis

In this episode of CEX Talks, host Abhinandan Jain and guestChandak Biswas discuss the transformative impact of artificial intelligence on work, society, and the economy. They explore the parallels between the current AI revolution and past industrial revolutions, the importance of reskilling for the future workforce, and the evolving expectations of customers in an AI-driven world. The conversation also touches on the regulatory challenges surrounding AI and the need for a collaborative approach to innovation.Chapters 00:00 The AI Inflection Point: A New Era02:33 AI vs. The Industrial Revolution: A Comparative Analysis05:26 The Future Workforce: Skills for Relevance08:13 Debunking AI Myths: Reality vs. Hype13:29 Reskilling for the Future: Corporate Responsibility18:24 Customer Expectations: The Shift Towards AI21:58 Geographical Shifts in Employment: The New Landscape24:06 AI as a Core Worker: The Future of Work26:34 Regulatory Frameworks: Balancing Innovation and Safety#AI #artificialintelligence #customer experience, #reskilling, #innovation #cextalks #everestgroup #EmployeeExperience #FutureOfWork #Leadership 29:59 Global AI Adoption: Trends and Predictions

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