Episode 39 - Thought Industries - 2020 State of Customer Training Report

CELab: The Customer Education Lab
23/06/2020 20 min
Episode 39 - Thought Industries - 2020 State of Customer Training Report

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Episode Synopsis



In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly of Forrester Research) that gives us an eye into what training professionals really think about the State of Customer Training in 2020.



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