Ep. 148: How America's Largest Home® Delivered Marketable CX During A Pandemic

CCW Digital: A Customer Service Online Platform
14/10/2020 20 min
Ep. 148: How America's Largest Home® Delivered Marketable CX During A Pandemic

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Episode Synopsis

Following the Qualtrics Work Different event, we sat down with Peggy Dalman, Biltmore's Director of Guest Intelligence to discuss how the historic house museum and tourist attraction used consumer data to deliver the right marketing tactics and desirable customer experiences.

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