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Listen "Causonomics with Ken Hughes"
Episode Synopsis
This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes.
Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an increasingly competitive world.
Music copyright: Kevin MacLeod
Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an increasingly competitive world.
Music copyright: Kevin MacLeod
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