Send us a textHeated words exchanged on a Friday afternoon lead to an instant dismissal that could cost a business thousands in tribunal payments. Why? Because process matters more than the actual language used.Whether you're running a small business or handling HR solo, navigating workplace conduct issues is fraught with legal pitfalls. One poorly handled disciplinary action can spiral into costly tribunal claims, damaged team morale, and reputational harm. The truth is, tribunals don't simply ask "was the language inappropriate?" – they scrutinize whether you followed a fair and reasonable process.Through real-world examples and practical guidance, we unpack the legal framework for workplace conduct in the UK, including the Employment Rights Act 1996, the ACAS code, and recent case law that shapes how tribunals view swearing and outbursts at work. I'll walk you through a step-by-step disciplinary process that scales to businesses of any size, debunk common myths (no, WhatsApp messages aren't automatically "private," and those with under two years' service still have important protections), and answer your burning questions about suspensions, discriminatory language, and the power of a sincere apology.The stakes are high – with tribunal compensation caps now reaching £118,223 and additional penalties of up to £20,000 for aggravated breaches. But with clear policies, trained managers, and consistent application of fair procedures, you can maintain professional standards while protecting your business. Grab my free disciplinary flow chart in the show notes, and if you're facing a thorny situation right now, book a short advice call before it becomes a four-figure mistake. Remember, being the grown-up in the room means pausing, following process, and choosing proportionate outcomes – even when emotions run high.Download the Disciplinary Flow Thank you for tuning in to Buzzing About HR with Kate Underwood!If you enjoyed today’s episode, don’t forget to subscribe, rate, and leave a review—your feedback helps us grow and reach more people like you. Have questions or need HR advice? Reach out to Kate Underwood HR & Training at www.kateunderwoodhr.co.uk, email us on [email protected] or follow us on social media for more tips, resources, and updates. Until next time, keep buzzing and take care of your people!

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