Re-Inventing Retail: Conversational Interfaces

Business & Technology Insights from Capgemini
09/10/2019 14 min Episodio 159
Re-Inventing Retail: Conversational Interfaces

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Episode Synopsis


In this month’s podcast we discuss the effect of Conversational Interfaces on the customer journey and operations, based on insights from the report on the same theme, published by the Capgemini Research Institute. Sophia Ambrono, our host this month discusses the benefits, challenges and the future of conversational interfaces with Andrew Smith, from our Customer Engagement team and Nick Graham, from the Retail Supply Chain Team for his perspective on retail operations.

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