Influencing is an advanced communication skill that is helpful for change management in the business analysis field. Susan and Scott talk with guests that have had success with influencing skills. Abigail Gaddy and Heath Butler share the benefits of using influencing skills as well as the potential pitfalls if it’s overused.

Business analysts often need to work with various stakeholders, including executives, project managers, subject matter experts, and technical teams. Effective influencing skills allow business analysts to gain support, build relationships, and guide stakeholders towards shared goals and decisions. These skills help reduce resistance to necessary changes, articulate a clear vision, inspire others to take action, and promote collaboration. Additionally, negotiation skills are frequently used by business analysts to resolve conflicts and reach agreements among stakeholders.


Influence is part of the Interaction Skills illustrated in the Business Analysis Competency Model. Interaction skills are one of the six underlying competencies for business analysis professionals, so influence is important. Overall, influencing skills play a crucial role in the success of business analysis initiatives by facilitating effective communication, collaboration, and decision-making.


Join us for another engaging conversation on Business Analysis Live!

RESOURCES:
Business Analysis Competency Model - https://www.iiba.org/professional-development/business-analysis-competency-model/

The Trusted Advisor by: David Maister, Charles Green, and Robert Galford

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Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA

International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis.  As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.  

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