Reimagining Customer Engagement: AI and the Future of Human ConnectionAI is transforming how brands connect with customers—but what does the next generation of customer engagement really look like?In this episode, Karim Zaki, CPO/CTO at Unifonic, shares over 20 years of experience building tech teams, scaling products, and driving innovation across Egypt, the US, KSA, and UAE. From co-founding startups in chatbots and social media analytics to leading Unifonic’s evolution from CPaaS to an AI-powered engagement platform, Karim breaks down:Real impact of AI on customer communication beyond the hypeEmerging trends redefining brand-customer interactionsHow to lead tech teams and upskill for the AI eraLessons from scaling intelligent engagement platformsBuilding customer-centric AI solutions rooted in real business problemsKey Takeaways for Executives & Product Leaders:Build with purpose, not hypeAI should augment, not replaceInvest in local innovation and talent ecosystemsOwn the customer experience layer and be the platform, not just the productTune in to see what the future of customer engagement looks like—and how to start building it today.

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