What actually happens when someone submits questionable ESA documentation? Victoria and Noelle from OurPetPolicy’s operations team pull back the curtain on their day-to-day, spotting fraudulent letters, working with residents, and helping property managers who are buried in paperwork.They share real stories (including one resident who went full criminal mastermind with three forged letters) and explain how a strong verification process keeps everyone sane and compliant. If you’ve ever wondered what really happens behind the scenes when an ESA letter lands on your desk, this episode’s for you.

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