ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "The Cognitive Crown "
Episode Synopsis
This episode is for anyone who wants to reframe their negative thinking!
Special guest and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a firsthand overview of Heather’s favorite leadership tool: The Cognitive Crown.
The Cognitive Crown can be a useful framework to raise self-awareness around our internal reasoning and take action to shift toward a more positive and productive outlook.
About Our Guest
Heather Butterworth started her career in close contact customer service more than 15 years ago. Since then, she has become a Top Industry Recognized Educator and the North America Director of Creative Education for a global beauty brand.
Heather travels North America mentoring other educators; coaching business owners; teaching personal skills, leadership, communication skills, and emotional intelligence; building and executing programs at all levels of the industry; and teaching industry-specific skills. Her extensive experience enables her to help individuals structure their goals, as well as to achieve proficiency and successful execution in real world settings.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
[email protected]
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
Special guest and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a firsthand overview of Heather’s favorite leadership tool: The Cognitive Crown.
The Cognitive Crown can be a useful framework to raise self-awareness around our internal reasoning and take action to shift toward a more positive and productive outlook.
About Our Guest
Heather Butterworth started her career in close contact customer service more than 15 years ago. Since then, she has become a Top Industry Recognized Educator and the North America Director of Creative Education for a global beauty brand.
Heather travels North America mentoring other educators; coaching business owners; teaching personal skills, leadership, communication skills, and emotional intelligence; building and executing programs at all levels of the industry; and teaching industry-specific skills. Her extensive experience enables her to help individuals structure their goals, as well as to achieve proficiency and successful execution in real world settings.
About REAL Custom Training
REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).
We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.
Private group training is available and can be fully customized to align with organizational goals.
Learn More About REAL Custom Training
Read about our workshops: www.realcustomtraining.com
Contact me to discuss your training and development needs:
Andrew Morrison, MSOM – Owner/Instructional Staff
[email protected]
860.753.3710.
Follow for live event updates and helpful content:
www.facebook.com/REALCustomTraining
www.linkedin.com/company/realcustomtraining
Subscribe here for some great free resources:
www.youtube.com/@REALCustomTraining
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