In this episode, we answer a question about leadership and culture that came from a member of the Better Bosses Community. We discuss the five steps a leader can follow to shift a counter-productive culture and encourage collaboration in a fractured team. The 5 stepsCreate a cause Agree on how the team is going to work together to achieve it - what's acceptable behaviour and what's notCall each other out on the good and not so good behaviourBuild the right teamCelebrate wins This episode includes some practical advice about defining the team's purpose or cause, creating mantras, finding your captains, and going through the process of working out who is on the bus and who isn't. Along the way, Melissa shares her experience of changing a team's culture. 

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