In this Benefits Like a Boss episode, you’ll hear from Kathleen Callaghan, VP of Content and Training, and Natasha Orozco, VP of Client Experience. Along with host Lesley Brown Albright, Director of Business Development, they explore how better health benefits lead not only to a better society but a better economy. As leaders in service and education, Kathleen and Natasha are on the front lines of simplifying the headache of health insurance. “We can’t change the whole industry, we’re one company…but we can help fill some of those bigger gaps, mainly around helping people access quality and affordable healthcare,” said Kathleen.Much of that access relies on what Kathleen describes as the “click.” When the ins and outs of the health plan finally click for a member, it comes from two things—understanding and interest. So, Kathleen’s challenge is crafting content that helps engage members to ask questions and find answers. Kathleen and Natasha see themselves as partners in delivering the best member experience. “We’re always looking to make things easier and better for the member,” said Natasha. “We think about how this will impact the member, not the bottom line.”Natasha’s leadership legacy is to be the “insurance for the people.” She comes to work every day excited to make a profound impact by providing comfort in tough moments. The empathy in each employee sets Nonstop apart as so much more than an insurance company. Kathleen, Natasha, and Lesley are filled with pride in the work they do, and the company they do the work for. As our host says, “It feels good to be doing some good work in a broken system.”To learn more about Nonstop Health: nonstophealth.comShow edited by: Tim Pogo [email protected]

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