Recent years have shown steady growth in revenue, enabling many shop owners to invest in new machinery or expand their staff in order to keep up with demand. But when a downturn looms, how do you maintain a positive trajectory? In this Behind the Surface podcast, Tim Saddoris, president of Grand Onyx, joins Nancy Busch to discuss how to get the most from machinery and the employees who operate them.  
Tim will focus on the people and the process in these three steps:  
Having the right staff in the correct position 
Creating a competition  
Documenting the process 
Hint: if you’re not first, you’re last.  

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