Welcome to our first podcast in the age of COVID-19. In this podcast, Mike and his producer, Lindsey, talk about what has changed at Blue Cross (about 90% of our employees are working from home), along with all of the things we are doing for our members. And what hasn’t changed — our reserves will help us continue to serve our customers.

They talk about why it’s vital to continue seeking treatment for regular health concerns. Emergencies like heart attacks and appendicitis don’t stop in the face of an emergency, but more Americans are delaying care for them, at a great risk. Mike discusses how telehealth can help get you figure out if and when you need to head to the hospital.

Mike covers other topics, including how the federal government is dispersing the first wave of COVID-19 payments to hospitals, Louisiana loosening restrictions on elective procedures and more.

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