S7: E2- Myth Buster #2: Is Self-Service Just Code for Cost-Savings?

06/12/2023 36 min Temporada 7 Episodio 2
S7: E2- Myth Buster #2: Is Self-Service Just Code for Cost-Savings?

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Episode Synopsis

According to McKinsey & Company, 71% of B2B buyers are willing to spend $50,000 or more on a single B2B transaction as the market shifts toward self-service journey enablement. We discuss the role of self-service as an enabler of the Anywhere Business model and also as part of Online Collaboration Environments. Our partner HawkSearch will share how self-service, especially in search, helps clients to deliver critical business value.  For the companion 3-minute blog, click here.