Startups are familiar with the importance of creating great customer experiences. Sentiment analysis is one tool that helps with this. It categorizes data as positive, negative, or neutral based on machine learning techniques such as text analysis and natural language processing (NLP). Companies use sentiment analysis to measure the satisfaction of clients for a target product or service. In this blog post, we explain how Widebot uses Amazon Sagemaker to successfully implement a sentiment classifier for Modern Standard Arabic and Egyptian dialect Arabic.

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