Southwest General may be a long-standing community hospital, but its AI program is years ahead. In this episode, Aaron Wootton sits down with Jae Zayed from Southwest General to unpack how a small, independent health system is using AI to reduce readmissions and no-shows, streamline pre-registration and radiology scheduling, and free clinicians to focus on patients instead of paperwork. You’ll hear how they embedded AI into their corporate strategy, chose the right partners, branded AI “agents” like HOPE and AVA to build trust, and created a culture where staff see AI as a teammate—not a threat.

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