Listen "2022 ADM+S Symposium: Keynote by Professor Cheryl Soriano"
Episode Synopsis
Keynote title: Beyond the Platform's Algorithmic Power: Constructing Trust, Control, and Capitol in Worker-Platform, Worker-Client, and Worker-Worker Communicative Relationships.
The controls wielded by crowdwork platforms via algorithmic power and the resulting precarious conditions that these facilitate has been emphasized by scholarly research over recent years. This is matched by theorizing that captures the expressions of agency, resistance and collective organization among workers in ways that simultaneously challenge and reinforce some of these platform controls. One of the understudied aspects in the exploration of platform workers’ lived conditions amid dialectical power relations pertains to workers’ communicative relationships with their clients and other workers. Although the platform’s power emerges in the techno-social control it wields in the trilateral relationship of platform, workers, and clients, the situated intercultural relationships between workers (often based in the Global South) and their clients (often based in the Global North) and the interpersonal relationships between workers shape a significant dimension of the platform labor conditions and experience.
The controls wielded by crowdwork platforms via algorithmic power and the resulting precarious conditions that these facilitate has been emphasized by scholarly research over recent years. This is matched by theorizing that captures the expressions of agency, resistance and collective organization among workers in ways that simultaneously challenge and reinforce some of these platform controls. One of the understudied aspects in the exploration of platform workers’ lived conditions amid dialectical power relations pertains to workers’ communicative relationships with their clients and other workers. Although the platform’s power emerges in the techno-social control it wields in the trilateral relationship of platform, workers, and clients, the situated intercultural relationships between workers (often based in the Global South) and their clients (often based in the Global North) and the interpersonal relationships between workers shape a significant dimension of the platform labor conditions and experience.
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