On this week’s podcast, Tania Anderson, CEO of ARISE, talks to Matthew Szwejbka, Customer Experience Manager at Hancock Airport. The conversation focuses on a program that provides support to travelers with disabilities called The Hidden Disabilities Sunflower Program. The initiative allows individuals who self-identify as having a non-visible disability to discreetly indicate this information to airport employees and volunteers. Airport employees and volunteers have been trained to recognize the Hidden Disability Sunflower Lanyards and offer extra support, time, and understanding to the individual. The lanyards may be requested by passengers at their airline’s ticket counter, or by reaching out directly to the Syracuse Regional Airport Authority.

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