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Listen "Optimizing Customer Service"
Episode Synopsis
In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share:
Why customer service matters now
Opportunities for greater alignment between strategy and measures
The changing role of customer service representatives
The future for automation and visibility
Why customer service matters now
Opportunities for greater alignment between strategy and measures
The changing role of customer service representatives
The future for automation and visibility
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