Improving Processes For Better Customer Service (With Zach Baird)

26/05/2022 37 min

Listen "Improving Processes For Better Customer Service (With Zach Baird)"

Episode Synopsis

How do you improve a 60-year process?
Steve Stack is back with another episode of American Hardwood Advisor. In this episode, third-generation Zach Baird stops by Studio 3B.
Listen in as Zack and Steve discuss improving processes, engineering custom products, keeping customers first in mind and maintaining six decades of quality products. Zach provides insight into his engineering background and how he’s taken those experiences to improve the processes at Baird Brothers.
Brought to you direct from Studio 3B at Baird Brothers Fine Hardwoods, the American Hardwood Advisor is your source for trends, tips, and insights into how the building industry has evolved. Join Steve Stack along with guest builders and industry leaders as they talk shop on what it takes to be the best of the best.
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