Amas Talks Podcast

Por: Amas Tenumah
Amas is a modern day prophet and Polymath. He brings a mix of Philosophy, storytelling, technology and humor to make sense of complex topics. You will love his sense of humor and irreverence in every episode.
35 episodios disponibles

Latest episodes of the podcast Amas Talks Podcast

Why Contact Centers Still Don’t Know Why You’re Calling — with Dan Mannion, CEO of Spark CX 19/10/2025
Evolution of cx -Insights from Imran Noormohamed 13/07/2025
State of customer experience w Luke Jamieson 12/06/2025
The CX Illusion: Scores Are Up, Satisfaction Is Down w/ Ed Murphy 14/05/2025
Improving Customer Service using KCS w Laurel Poertner 09/05/2025
Navigating Leadership in the Age of AI w Jim Carlough 30/04/2025
Agent attrition w Jeremy Hyde 18/03/2025
Navigating the AI hype w Allen Mann 11/12/2024
The problem with Net Promoter Score w Martha Brooke 04/11/2024
Getting to the core of CX w/Vaishali Dialani 02/09/2024
useful Ideas for AI in contact centers w Jim 18/08/2024
Is it time to retire NPS? w Rob Dwyer 07/08/2024
Fixing the contact center agent experience for good w Brian K 31/07/2024
Call center managers are the source of employee pain w Brian 26/07/2024
Fixing the grind in contact centers w Brian K 25/06/2024
How the call center agent job got so bad w Brian Kearney 11/06/2024
Rethinking AI in contact centers w Brian Jeppeson 22/05/2024
Government agencies can teach us about customer experience w Stephanie Thum Ph.D. 02/04/2024
Unleashing the limitless potential of A.I. w Carrie Steyer 10/03/2024
The exciting, scary future of customer service? W Lucas Anderson 03/03/2024
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