McKinsey’s Catlin: Generative AI Drives Efficiency, Enhances Customer Experience in Insurance

28/08/2025 22 min

Listen "McKinsey’s Catlin: Generative AI Drives Efficiency, Enhances Customer Experience in Insurance"

Episode Synopsis

Tanguy Catlin, a senior partner at McKinsey & Co., discusses how insurers can boost performance by integrating AI across operations, focusing on workflow redesign, technology reuse and strong leadership to ensure successful adoption.

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