J.D. Power’s Crewdson: Auto Insurers Risk Losing High-Value Customers Amid Rising Dissatisfaction

AM Best Audio Podcast
08/07/2025 8 min

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Episode Synopsis

Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.

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