ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Episode 51: Customer Experience Action Plan 2024 Update"
Episode Synopsis
In this episode, we hear from Dan Baker, CTDOT's Transportation Supervising Planner, who provides updates on the 26 actions from the 2023 Customer Experience Action Plan and introduces three new initiatives to improve bus and rail services. Michael Helta, Maryland Transit's Chief Customer Experience Officer, also joins us and shares how his agency enhances the rider experience. Tune in for valuable insights into public transit innovation and customer-focused improvements.
More episodes of the podcast Along The Lines
Episode 61: Improving Mobility in Waterbury
02/09/2025
Episode 60: Take Me Out to the Ball Game
05/08/2025
Episode 59: Moving New Haven Forward
01/07/2025
Episode 55: CTfastrak 10th Anniversary
04/03/2025
Episode 54: Compass Rail
04/02/2025
Episode 53: 2024 Year in Review
09/01/2025
Episode 52: Transit Oriented Development
03/12/2024
In God we trust